... of medication!!!!!
no really it's learning how to be a facilitator for anger management courses, so it has different threads, like helping helpdesk/call centre people deal with difficult customers through to some of the people do this kinda thing work attached to probation/young offenders and people who have anger related problems - john lydon for instance!!
i have been tired of computys for sooo long now
as the song says
i've bin tired
i've bin tired
i've bin tired
i've bin tired
i've bin tired
i've bin tired
i've bin tired
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