dave clarkson wrote: I think leads to bad service and laziness which for example, is often very noticable when flying into Heathrow from anywhere in the world (yes I still use flights).
...especially if you had the misfortune to fly into Heathrow in the early days of Terminal 5. Mind you, the chaos there was quite advantageous for one of my mates flying back from Amsterdam, because it meant that his bags didn't get thoroughly frisked by Customs and Excise.
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